Practice Leadership

Meet Our Appeal Directors & Forensic Specialists

Senior compliance executives, forensic documentation analysts, and former marketplace directors dedicated to defending your Amazon business.

Our Forensic Bench

Senior Directors & Specialists

Every case is personally handled and reviewed by senior directors with verified domain expertise across all Amazon policy categories.

Arthur Pendelton - Managing Director & Senior Escalation Counsel Executive Director

Arthur Pendelton

Managing Director & Senior Escalation Counsel
Section 3 Appeals BSA Arbitration Captive Reviews

Former e-commerce regulatory advisor with 18+ years navigating marketplace compliance. Specializes in complex Section 3 deactivations and executive captive routing for high-volume accounts.

Victoria Sterling - Director of Forensic Sourcing & Audits Practice Director

Victoria Sterling

Director of Forensic Sourcing & Supply Chain Audits
Invoice Verification OCR Validation Supply Chain Trace

Leads forensic document verification protocols. Has audited over 10,000+ commercial wholesale invoices, passing strict OCR scanning requirements for Amazon authenticity investigations.

David Vance - Director of IP Defense & Anti-Counterfeit Policy Practice Director

David Vance

Director of IP Defense & Anti-Counterfeit Policy
DMCA Counter-Notices APEX Patent Defense Brand Registry

Specializes in intellectual property dispute resolution, DMCA counter-notices, and overcoming bad-faith patent attacks and Brand Registry abusive conduct flags.

Marcus Chen - Principal Reinstatement Strategist Senior Strategist

Marcus Chen

Principal Reinstatement Strategist
Related Accounts Graph Linkage Emergency Triage

Expert in Amazon graph neural networks and digital identity linkage. Specializes in severing accidental connections between suspended and healthy Seller Central accounts.

Elena Rostova - Lead Listing & ASIN Policy Specialist Senior Specialist

Elena Rostova

Lead Listing & ASIN Policy Specialist
ASIN Reinstatement VOC Diagnostics Restricted Products

Specializes in restoring suppressed top-seller ASINs, detail page compliance violations, Voice of the Customer (VOC) sentiment flags, and FDA/EPA lab certificate clearance.

James O'Connor - Senior Funds Recovery Director Senior Specialist

James O'Connor

Senior Funds Recovery Director
90-Day Held Funds Video Verification BSA Section 2

Focuses exclusively on disbursements of withheld 90-day balances post-deactivation. Prepares formal arbitration-grade petitions and coaches clients through virtual identity interviews.

Verified Merchant Feedback

Client Reviews & Case Outcomes

Independent feedback from verified brand owners, distributors, and Amazon sellers restored by our consulting team.

4.9 ★★★★★ Based on 1,420+ Verified Amazon Seller Cases
★★★★★ 🛡️ Verified Case

Section 3 Related Account Restored in 6 Days

"Our 7-figure store went dark right before Prime Day due to a shared virtual assistant login. Their team isolated our digital infrastructure and wrote an airtight Affidavit of Non-Association. Full selling privileges restored in 6 days."

★★★★★ 🛡️ Verified Case

$142,000 Withheld Funds Released Post-Suspension

"Amazon was holding our accumulated balance past the 90-day mark. amazonaccountreinstatement.com prepared the formal BSA Section 2 petition and coached us through video verification. Every penny was disbursed to our account."

★★★★★ 🛡️ Verified Case

Passed Complex 365-Day Invoice Authenticity Audit

"We had 3 top ASINs suppressed for inauthentic customer complaints. Their OCR invoice audit identified missing supplier details that caused bot rejections. All 3 listings were reactivated within 72 hours."

★★★★★ 🛡️ Verified Case

Defended False Patent & Trademark Infringement

"A competitor submitted a bad-faith APEX patent infringement claim against our best-seller. The team drafted a formal legal rebuttal and DMCA retraction brief that forced Amazon to reinstate our ASIN."

★★★★★ 🛡️ Verified Case

Order Defect Rate (ODR) Account Suspension Cleared

"A sudden carrier transit delay caused our LSR and ODR to spike past thresholds. The custom 3-part Plan of Action and warehouse fulfillment SOPs satisfied Seller Performance on the very first submission."

★★★★★ 🛡️ Verified Case

KDP Account & Trapped Royalties Recovered

"My Kindle Direct Publishing account with 40+ books was terminated for metadata keyword formatting. They restructured my catalog appeal and restored my publishing dashboard along with trapped royalties."

★★★★★ 🛡️ Verified Case

Product Policy Compliance & COA Certificates Cleared

"Our hero supplement was flagged under EPA pesticide and restricted product algorithms. The compliance directors audited our COA lab reports and certificates, getting our listing back to #1 in category."

★★★★★ 🛡️ Verified Case

Code of Conduct & Drop-Shipping Policy Appeal

"Suspended under Section 3 for drop-shipping policy violations. They helped us transition to dedicated 3PL warehouse operations and drafted a comprehensive SOP manual that Amazon accepted."

★★★★★ 🛡️ Verified Case

Brand Registry Abusive Conduct Flag Removed

"Our Brand Registry application was rejected for 'abusive conduct'. They aligned our USPTO trademark assignment filings and restored our Brand Administrator role within 5 business days."

★★★★★ 🛡️ Verified Case

Emergency 24-Hour Q4 Peak Season Reinstatement

"When our store went dark on November 18th, every hour cost us thousands in sales. Their emergency escalation directors handled the case overnight, routing directly to captive leadership. Reinstated in 28 hours."

★★★★★ 🛡️ Verified Case

Overcame 'May Not Respond' Dead-End Notice

"We had submitted 4 failed self-appeals and received the dreaded 'we may not respond' notice. amazonaccountreinstatement.com completely overhauled our evidence file and got a human captive director review."

★★★★★ 🛡️ Verified Case

Detail Page ASIN Hijacking & Safety Flags Resolved

"Rogue sellers hijacked our listing and triggered customer safety complaints. The team audited Voice of the Customer logs, secured our brand page, and reinstated our FBA inventory seamlessly."

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